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Allow end-user to see all active processes

Hello,

We frequently receive complaints fr om customers that their cpanel account has exceeded their CPU lim it or process lim it. We try to explain how it works, but the customer usually can't believe their account could possibly be consuming so much CPU power or number of processes.

We currently have no ability to "prove" to the customer they are indeed using too much CPU or processes.

So, it would be very nice if CloudLinux had the ability to "Show currently running processes" within their cpanel interface.

I know bluehost has this ability, because there is a "Show processes" link in the cpanel statistics area. It shows a listing of all running processes owned by the cpanel user, and is very helpful to see what the account is doing.

SUMMARY:

Please add a "Show Current Processes" link in the cpanel, so customers can see what is running and consuming their CPU and number of processes.

ps -U cpaneluser -u cpaneluser --format pid,vsz,pcpu,start_time,etime,time,cmd

Thanks!

PS - This feature and some discussion on it was originally suggested here:

http://cloudlinux.com/solutions/forum/messages/forum11/topic849/message3709/#message3709

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  • Ola commented  ·   ·  Report

    Igor: could you get this prioritized?

  • Anonymous commented  ·   ·  Report

    It is really crazy that CloudLinux can't do a single work fast, where Hostgator and Namecheap have already done this.
    So slow cloudlinux.
    Your developers should be kicked out of your company.

  • Anonymous commented  ·   ·  Report

    Yep, would be a great feature to add :)

  • Anonymous commented  ·   ·  Report

    You have started this and Godaddy company already integrated this , how slow your developer that started on 2014 and 4 years gone then also no success and popular hosting company already completed this kill and show php processes already.
    I dnt think your developers are at all good , else this could have been completed a long ago !

  • Vlad Gruby commented  ·   ·  Report

    Perhaps the ability to generate a pdf document with a resource usage graph could act as sendable "proof" for the customer and be fairly easy to implement?

  • Sujoy Dhar commented  ·   ·  Report

    Waiting for this still since last two years yet not completed !
    Please bring this feature!

  • Anonymous commented  ·   ·  Report

    Two years gone not yet integrated and also please give kill process option !

  • Sujoy Dhar commented  ·   ·  Report

    I do need this function with Kill Process option , Need it badly !

  • Vladimir commented  ·   ·  Report

    +1
    Please add mod_proctitle support.

  • Anonymous commented  ·   ·  Report

    i saw this feature in some hostings , this gives the users the ability to solve the excessive resources usage problem.

  • laurens commented  ·   ·  Report

    +1, it could be interesting to have, it's true that some has problems with resources since the limit is easily reached in some cases, there are still people that runs a damn intensive application or does not know that using limits is important when executing mysql queries. While loops is an issue too for some.

    A 'Kill' switch would be nice to clear up the processes.

  • Anonymous commented  ·   ·  Report

    +4 im with you guys , we need this feature

  • John Slane commented  ·   ·  Report

    +3 to this! We're also asked the same question from many customers. What caused us to use so much CPU/RAM? Without going through logs and watching their traffic, it's hard to see what caused the high usage. If the customer can see this, it would reduce support tickets and allow them to fix the problem.

  • Jean-Francois C. commented  ·   ·  Report

    +1
    We're often asked for "proof" too and it's currently somewhat difficult to show customers what caused the resource usage.

    it would be very useful to have both live (or very recent) and historical data

    Scenario:
    - Customer busts his resources limits
    - Hosting company sends an email notification to the client
    - Cutomer check and responds to the email 4 hours later and everything seems fine
    - If per-process stats & historical data would be available, the customer would then be able to check and see what was going on

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