Remove "Cached" memory from Physical Memory usage stats
In cPanel graphs (e.g. in the sidebar), "Physical Memory Usage" contains "Cached" memory in its calculation - as a system administrator this makes sense because in fact "Cached" memory is used but can get freed up in the system needs it.
However, seen from a customer perspective that isn't very technical, the "Cached" memory concept doesn't make much sense because even if no processes run on my account, it could still cause a very high usage in the graph, something like this: https://snaps.hcdn.dk/aiyNRHmG99NmcdEFsnQ9OSr548yLWpTtcVeIvqBDey.png
The graph says the account is using 95.88% of the memory for the account and gives a warning. This triggers tickets (despite having a KB post that explains that they most likely shouldn't worry) - for this particular account, only 5 megabyte of the 1920 megabyte was actually in use.
I think this has to be changed (or give us an option to include "Cached" memory or not - it will greatly lower confusion for customers and tickets towards providers :-)
Kellie Manley commented
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Igor: could you get this prioritized?
Richard Hordern commented
We also have a lot of requests about this. It would be very nice to not show cached memory to avoid customers asking why their memory it’s full.
Any solution yet for this feature request?
Quite annoying when having to try to explain this to all customers that ask about this.